Sony Music Entertainment

IT Help Desk Administrator

US-NY-New York
3 weeks ago
Job ID
# Positions
Information Technology - HelpDesk


The Orchard is what happens when you have a technology company and a music company wrapped up in one – it’s totally awesome!  We have a cool environment where we solve challenging problems and build amazing products for our clients in the music and film industry.  We are currently looking for smart, enthusiastic, resourceful and fun people to join our team.


The Orchard is looking for an IT Service Desk Administrator to join our dynamic NYC team. 



  • Respond to requests for technical assistance in person, via phone, and electronically.
  • Log all help desk interactions.
  • Diagnose and resolve technical hardware and software issues.
  • Stay current with system information, changes and updates.
  • Test and deploy system updates.
  • Troubleshoot computer hardware, software or network issues.
  • Build, deploy, and manage workstations and servers.
  • Setup and manage system backups and restores.
  • Manage applications and services on premises and on hosted platforms.
  • Aid monitoring, response and intervention for IT related security incidents and violations and site outages.
  • Research, recommend and implement relevant technologies to streamline day to day operations.


  • Knowledge of hardware and software on Mac and Windows desktop and mobile products.
  • Ability to troubleshoot and assist with hardware, software, and network problems.
  • Experience with system imaging and device management.
  • Experience with SQL.
  • Strong ability to work autonomously and as part of a team.
  • Ability to juggle multiple tasks simultaneously.
  • Strong written and verbal communication skills.

About The Orchard®

The Orchard is an independent music and video distribution company that provides an innovative and comprehensive sales and marketing platform for content owners. With our industry-leading technology and operations, we partner with companies of all sizes to make their music and videos available across hundreds of digital and mobile outlets around the world, and physical retailers too. We work with our clients to maximize their revenue, and provide them with the latest and greatest digital marketing tools and sophisticated sales analytics to help them run their businesses efficiently and effectively.

The Orchard was founded in 1997 in New York City to foster independence and creativity in the music industry. Our headquarters are in New York and London, with operations in more than 25 markets around the world, including France, Spain, Germany, Mexico, Argentina, India, Australia and more. At The Orchard, the focus is to provide a comfortable, social and engaging environment to encourage productivity, creativity and personal/business relationships. From monthly potlucks and game nights to company kickball teams and other staff perks, our employees like what they do and where they do it.


The Orchard is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, veteran or military status, genetic information or any other status protected by applicable federal, state, or local law.



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