The Call Center Administrator’s role is facilitating the timely logging and procurement of information required to resolve an inquirers question and/or concern. From a business perspective, he/she will liaise with Sony Music 3rd Party Participants, the ES Business Group as well as other Sony Music Entertainment business units, including Label BA, that create, approve and are affected by inquiries which are received. The role is to help support our current operating landscape. Support functions also entail follow through on new features, training, data conversions, migrations, implementations and roll outs of systems changes which impact the call center area.
The Call Center Administrator’s responsibilities may include but will not be limited to the following:
Minimum of (2) years of professional business experience or customer relations experience preferred
Decision/Problem Solving Skills: