Sony Music Entertainment

  • CRM Business Analyst

    Location US-NY-New York
    Posted Date 3 weeks ago(11/21/2018 10:32 AM)
    Job ID
    2018-7394
    # Positions
    1
    Category
    Information Technology - Business Analyst
    Level
    Analyst
  • Overview

    The CRM Business Analyst will be responsible for supporting various aspects of Sony Music’s CRM solution while participating in trouble-shooting/analysis, documentation, system testing, user support & user training. This person must work with minimal supervision in a team-based environment and exhibit strong communication skills (written & verbal) in order to interact effectively with fellow team members, business users and other IT groups.

     

    Sony Music is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, veteran or military status, genetic information or any other status protected by applicable federal, state, or local law.

     

    Responsibilities

    • Performing 1st and 2nd level support for the CRM SalesForce, SalesForce Marketing Cloud, Wave Reporting, and Forms Tool systems
    • Following up regularly with the user community to identify system issues and requirements
    • Working with business unit personnel to prioritize work accordingly
    • Meeting with developers to review system requirements
    • Testing systems and enhancements before presenting to the user community
    • Conducting user acceptance testing when implementing functionality, bug fixes, or new systems
    • Creating detailed requirements documents using the appropriate templates and/or analysis tools
    • Handling multiple analyst assignments concurrently
    • Preparing user training documentation & performing one-on-one or group training sessions with users

    Qualifications

    • 3-5 years experience in a professional business environment/providing system support
    • Bachelor’s degree in Information Technology preferred but not required
    • Salesforce Marketing Cloud experience preferred
    • Demonstrated self-starter who can complete projects with minimal supervision
    • Strong written and verbal communication skills
      • Ability to write a complete, detailed requirements document that describes a significant enhancement or new system are
      • The ability to communicate effectively via email with business users, team-members, and other IT groups
    • Ability to interact well with business users at different levels within the organization
    • Excellent at setting user expectations regarding general system support as well as for enhancements & bug fixes
    • Keen prioritization skills and the ability to handle multiple tasks or projects concurrently
    • Ability to work well in a collaborative, team-oriented environment
    • Ability to work in a high pressure environment and meet critical deadlines
    • Excellent organizational skills and attention to detail
    •  
    • Music Industry interest a huge plus
    • Exercises good judgment; escalates and reports on issues appropriately

     

     

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